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Reservation Regulations:

Upon the room (rooms) reservation, a guest expresses his/her absolute agreement for an automatic money collection from the stated card in cases, envisaged by these Regulations.

Room reservation in the Apartment Hotel is made before the guests’ arrival in the following ways:

a) by phone at the Derenivska Kupil Apartment Hotel reception phone number: +38 050 338 16 06 or +38 0312 42 83 70.

b) by e-mail: apart@derenivska-kupil.ua.

c) by web-site: Derenivska Kupil Apartment Hotel http://derenivska-kupil.ua

The room will be ready for your arrival at 2:00PM.

Departure time is 12:00PM.

Early and late arrivals are possible with prior approval of the reception and accommodation services administrator and with availability of rooms. Early check-in from 12:00AM to 2:00PM is 100% of the room rate. At late check out, from 12:00PM to 6:00PM, 50% of the room rate is charged. At late check-out after 6:00PM, 100% of the room rate is charged.

In case of not receiving the payment within the specified time, according to the Season, the booking is not guaranteed and the Apartment-Hotel reserves the right to cancel the reservation.

Payment for accommodation is made in UAH. The guest can pay in cash, by cashless payment, by credit card.

Tourist charge is not included in the room price and is paid separately.

Shuttle

We will be happy to arrange for you a transfer to the Apartment-Hotel and from the Apartment-hotel. Please send us a request and we will offer you convenient conditions and prices.

Regulations for payment and reservation cancellation
Low season
21.01.2019 – 26.04.2019, 01.10.2019 – 23.12.2019

Terms of payment:
Prepayment is made in the amount of the first night of stay at the Apartment Hotel within 1 (one) bank day from the moment of the reservation confirmation. The remainder will be paid, in accordance with the confirmed reservation, within 2 (two) days either before the check-in or on the arrival date, by choice of the administrator of the Apartment Hotel.

Terms of reservation cancellation during the Low season:
In case a refusal from the reservation is more than two days before the arrival, the cancellation of the reservation is free of charge. In case the refusal from the reservation is less than two days before the arrival or non-arrival at the Apartment Hotel, a guest shall indisputably pay a fine in the amount of 100% of the remainder of the stay.
In particular, the corresponding sum may be automatically withdrawn from a guest’s credit card.
In case the reservation is cancelled during the residence (in case of checking out the room earlier than the confirmed reservation date) without notifying the administration of the Apartment Hotel two days prior, a guest shall indisputably pay a fine in the amount of 100% of the remainder of the stay. In particular, the corresponding sum may be withdrawn from a guest’s credit card.

Season
13.05.2019 – 30.06.2019, 01.09.2019 – 30.09.2019

Terms of payment:
Upon reserving accommodation for 1-4 nights a prepayment is made in the amount of the first night of stay at the Apartment Hotel within 1 (one) bank day from the moment of the reservation confirmation, irrespective of the date of reservation. The remainder will be paid, in accordance with the confirmed reservation, within 2 (two) days either before the check-in or on the arrival date, by choice of the administrator of the Apartment Hotel.
Upon reserving for 5 nights and more and/or reserving 5 and more rooms simultaneously, irrespective of the number of nights, a prepayment is made in the amount of 50% from the total sum of the stay at the Apartment Hotel. The remainder will be paid, in accordance with the confirmed reservation, within 2 (two) days either before the check-in or on the arrival date, by choice of the administrator of the Apartment Hotel.

Terms of reservation cancellation during the Season:
Cancellation of the reservation more than 14 days before the arrival is free of charge.
Cancellation of the reservation 14 days or less before the arrival upon reserving accommodation from 1 to 4 nights, a guest shall indisputably pay a fine in the amount of the first day of stay. In particular, the corresponding sum of the fine may be automatically withdrawn from a guest’s credit card.
Cancellation of the reservation 14 days or less before the arrival upon reserving accommodation from 5 nights and/or more, irrespective of the number of nights, a guest shall indisputably pay a fine in the amount of 50% of the total sum of the reservation.
In particular, the corresponding sum may be automatically withdrawn from a guest’s credit card.
In case of the cancellation of the reservation during the residence (in case of checking out the room earlier than the confirmed reservation date) without notifying the administration of the Apartment Hotel two days prior, a guest shall individually pay a fine in the amount of 100% of the remainder of the stay or the corresponding sum shall be automatically withdrawn from a guest’s credit card.

High season
27.04.2019 – 10.05.2019, 01.07.2019 – 31.08.2019

Terms of payment:
100 % prepayment is made for the whole period of stay in the Apartment Hotel as well as for all the ordered services within 2 (two) bank days from the moment of the reservation confirmation, irrespective of the date when the reservation is made.

Terms of reservation cancellation during the High season:
Upon cancelling the reservation during the High season the value of the reserved rooms is not returned, irrespective of the date of the reservation cancellation.

In case the payment was not received at stated dates, in accordance with the Seasons, the reservation is not guaranteed and the Apartment Hotel reserves the right to cancel the reservation.
The payment for the stay is made in UAH. A guest may pay in cash, non-cash, by credit card.